Maintenance & Complaints

Submit repair requests, file property complaints, coordinate contractor visits, and track status live.

Submit Request / Complaint Form

Tenant Name

Email Address

Phone Number

Property & Unit Number

Issue Category / Type

Urgency Level

Description of Request or Complaint

Preferred Visit Date

Preferred Visit Time Slot

Upload Relevant Photos / Videos

Limit size to 10MB per file. Formats: jpg, png, mp4.

Permission to Enter UnitI grant management and authorized contractors permission to enter my rental unit in my absence to complete the required inspection/repairs.

Note: If this is an active residential **Emergency** (fire, major flooding, gas leak), please dial 911 or call our emergency line immediately at (555) 999-9999.

Request Tracking Preview

Active tenants can monitor request review progress, scheduling dates, and contractor completion status in real-time.

✓

1. ReceivedRequest is securely submitted for management review.

✓

2. Under ReviewManagement reviews details and assigns a maintenance contractor.

3

3. ScheduledVisit slot confirmed. Contractor or specialist visit is dispatched.

4

4. In ProgressActive physical repairs or noise complaint remediation is underway.

5

5. CompletedMaintenance complete. Tenant sign-off and feedback logged.

Request progress updates may vary based on urgency, scheduling, and contractor availability.

Need Tenant-Specific Request History?

Submit urgent intake here, then log in to the protected tenant portal to access tenant-only request tracking once your account is connected.

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